Sweden’s healthcare system is regar- ded as one of the best in the world, with it ranking highly in relation to health outcomes and quality of care1. We are however living in a changing society with new needs and rising healthcare costs driven by an ageing population and increasing incidence of chronic disease.
In order to effectively meet these emerging challenges, healthcare must become more efficient and patient-centered. The shift beyond digital to virtual care has the potential not just to modernise the healthcare system and “do better with less” in terms of public resources and tax money, but to also improve quality and access to health services for a population with increa- sing expectations for seamless care.
Digitalisation of care is the new black
While the last few decades have seen other industries such as banking and retail becoming more efficient and consumer-centric through the use of technology, the healthcare sector is just beginning to realise the benefits of the digitalisation.
Through a survey we conducted in spring 2015, 1,034 Swedes provided us with their perspectives on digital and innovative care solutions. Their answers reveal that there is an open- ness of Swedes to use new digital and virtual care, as well as a willingness to receive care with the help of modern technologies:
1. OECD Reviews of Health Care Quality Sweden 2013
4 PwC • 2015
- Over 40% of respondents are open to virtual care and DIY (do-it-yourself) solutions over traditional care options.
- 33% are open to having a live visit with a physician via a smart-phone application.
- 20% would be willing to receive care via videocalls.
- 74% said yes to being monitored virtually via a wireless heart moni- tor if the situation called for it.
- 43% believe that virtual care can lead to faster access to care.
- Only 6 % were most concerned about privacy in relation to virtual care; in contrast, 41% voiced the qu- ality of care as their biggest concern.
© 2015 PricewaterhouseCoopers