September 20, 2018 by
If you or a loved one has ever been hurt or sick, you know well that healthcare and insurance systems are complicated; the challenges can seem endless and overwhelming.
Health navigation helps individuals and companies through these challenges. It includes clinical services, of course, but it’s much more than that. Knowing what services are needed, where to get them, and in what timeframe are critical elements to getting on the right path to recovery.
Fundamental Premise of Health Navigation
People can’t always tell at the onset how serious an injury or illness is. So, sometimes they go to an ER when they could have gone to a doctor’s office, or they go to a doctor’s office when they could have cared for themselves. Other times people underestimate or don’t recognize symptoms, and look back wishing they had realized how serious something really was – this regret can make them more likely to overreact the next time they are confronted with a health concern.
The fundamental premise of health navigation is getting people the care they need when and where they need it, which removes burdensome guesswork. A best-in-class health navigation provider should:
- Have clinicians which navigate people to the right level of care at the right time, in the right place.
- Have systems to help people determine the severity of each case and the best course of action for treatment.
- Provide the needed care or guide patients in self-care whenever possible.
- Make a referral when further care is required
People know overtreatments and over prescribing exist, but they don’t know how to tell when it is happening to them. What’s the best practice?